Job Description

Extended Job Title
MC Patient Services Specialist-Neal

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
691016 - Amarillo Neal Unit

Position Description
This position is responsible for assuring smooth operation of the flow in a correctional facility medical clinic.  Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. 

Requisition ID

Travel Required

Major/Essential Functions
  • Ensure all provider and nursing orders are carried out appropriately, reminders are completed and new reminders are entered in the system. Complete provider and nurse orders from clinic appointments daily and note.
  • Ensure patients are checked in and checked out in a timely manner each day.
  • Ensure clinic notes are in the system daily.
  • Enter and complete reminders into EMR in response to Sick Calls received, nursing, and provider visits.
  • Answer telephone, directs calls, takes and/or relays messages. Answers routine questions.
  • Act as backup for other Correctional Business Assistants as requested.
  • Ensure all CCC patients are evaluated within policy time-frames. Create, monitor, and track all DOI reminders.
  • Ensure all components of CCC and Sick Call appointments are addressed by provider and nursing staff.
  • Ensure all labs are ordered two months prior to to CCC appointments.
  • Acquire extensive knowledge of CMHC Policies and Procedures to ensure that the clinic remains in compliance with laws outlined by Texas Legislature.
Work is performed under general supervision with intellectual freedom, autonomy to nurture innovative ideas, bold explorations, and a pioneering spirit.
This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:
* ONE TEAM unite and include diverse perspectives to achieve our mission
* KINDHEARTED exceed expectations with a kind heart, helping hands, and a positive attitude
* INTEGRITY be honorable and trustworthy even when no one is looking
* VISIONARY nurture innovative ideas, bold explorations, and a pioneering spirit
* BEYOND SERVICE create and deliver positive defining moments

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
Week Days

Work Location

Preferred Qualifications
Computer Skills.
Electronic Medical Records (EMR) experience.

Language Skills:
Ability to work closely with and assist other staff members.
Ability to understand often poorly phrased questions and suggest solutions.
Ability to communicate clearly and professionally both verbally and in writing.

Reasoning Ability:
Ability to work under tight deadlines in often stressful situations.
Ability to solve minor issues and know to get clarification from supervisor.
Ability to use independent judgment with limited supervision.

Other Skills and Abilities:
Ability to function in a team environment.
Willingness to work in a supporting role.

HSC - Correctional Managed Health Care

Amarillo Neal Unit

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
As assigned.


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions